Tag: customer service

Exploring Chatbots for...
Exploring Chatbots for Destinations
Exploring Chatbots for...
You’ve probably heard the words ‘chatbot’, ‘AI’ and ‘digital assistant’ thrown around a lot in the past few...
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Complete Guide to Facebook
Complete Guide to Facebook
Complete Guide to Facebook
Facebook has affirmed itself as a social media leader in the 12 years it has been around....
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Workshop Part 2 – Key steps to...
Workshop Part 2 – Key steps to planning & executing a strategy
Workshop Part 2 – Key steps to...
Having a clear strategy is essential for any business or destination to succeed in achieving its goals of...
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Becoming a Social Enterprise
Becoming a Social Enterprise
Becoming a Social Enterprise
With recognition that social media has transformed both enterprise and travel as we now know it, increasingly businesses...
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Transforming SNCB in Real-Time
Transforming SNCB in Real-Time
Transforming SNCB in Real-Time
Over the past few years, the Belgian National Rail Company (SNCB) has succeeded in becoming leaders in social...
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KLM launches 24/7 customer service...
KLM launches 24/7 customer service for Linkedin
KLM launches 24/7 customer service...
The Dutch airline KLM has recently made an announcement which could be a game changer in social media....
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