Tag: customer

Web Customer Experience Survey
Web Customer Experience Survey
Web Customer Experience Survey
Web customer experience surveys are probably something that you are already working on every 6 months, however, here...
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TripAdvisor’s Viator...
TripAdvisor’s Viator Acquisition and What this Means for Destinations
TripAdvisor’s Viator...
The user reviews giant TripAdvisor has just announced a very significant acquisition. The company has purchased Viator in...
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Customer Experience in a Digital...
Customer Experience in a Digital World
Customer Experience in a Digital...
The ubiquity of digital means the experience you deliver to your visitors has to exceed all others. Too...
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Enhanced Tourism Experiences
Enhanced Tourism Experiences
Enhanced Tourism Experiences
Barbara Neuhofer, Lecturer at Bournemouth University School of Tourism and Researcher at Bournemouth Universities eTourism Lab, focuses her...
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Social media customer service...
Social media customer service – from cutting edge to business necessity
Social media customer service...
When tourism and hospitality companies try to deliver service excellence, social media is more often assuming a key...
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Travel Technology Trends
Travel Technology Trends
Travel Technology Trends
In 2013, travel technology trends evolved that are shaping the tourism industry. For tourism businesses it is essential...
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Do you really know your...
Do you really know your competitors?
Do you really know your...
Competitors are always difficult to identify, as there are more complex factors that make an organisation a competitor...
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Engaging Customers Through...
Engaging Customers Through Gamification
Engaging Customers Through...
We hear a lot of talk in the digital marketing industry about gamification. It's become one of the...
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