Since 2007, Claudia Neumann is head of the Corporate Communications department at the Cologne Tourist Board and spokesperson for the same. Before that, she managed the DMOs operations for the European market and she has been a part of the urban tourism project FLOW.NRW / urbanana from the start. Claudia Neumann studied German philology, art history and psychology at the University of Trier and the Universidad de Valencia. Her areas of expertise are crisis and sustainability communication.