Defining the Challenges

The second stage will focus on exploring different techniques which will help you to develop a clearer understanding of the people involved in your challenge.

• Learn how to identify 'users'
• Exploring their needs and realities
• Identify ideal outcomes with 'how might we?'
• Learn how to write 'hills' to represent successes

Agenda:

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09:30 - Shifting Mindset: Who Are Our Users?

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10:00 - Mapping and Empathising User Needs

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10:45 - Writing HMW Statements

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11:30 - Who, What, Wow

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12:15 - Defining Hills

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13:00 - Mapping-Out & Reflecting

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13:30 - Light Lunch

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Outcomes:

• Understand adopt human-centred mindset
• Map-out different users impacted by our key challenges
• Write a clear statement focused on clear outcomes
• Clearly define impact statements
• Map out ideal future scenarios against current challenges