AI is rapidly changing the destination marketing landscape, offering opportunities to enhance efficiency and personalise visitor experiences.

Reflecting destination-specific contexts, contrasting approaches and messages are needed to foster responsible practices and gain visitors' trust.

While many DMOs increasingly face the challenge of budgetary constraints, directing attention to a big idea can spark conversations.

While many countries are associated with stereotypical images, a long-term brand strategy must move beyond them to broaden a country's appeal.

A guest-centric approach is essential for any destination looking to build a long-term relationship with visitors.

Being big and bold with messaging and thematic campaigns, the Vienna Tourist Board tells a cohesive story about why the city is a global icon.

The emergence of AI is reshaping the business landscape, presenting both significant opportunities and implementation challenges.

Ensuring digital accessibility, ethical AI implementation and considering sustainability implications are the keys to implementing new technologies.

Short-term rentals have become a significant part of the global tourism landscape, requiring careful policy decisions to enable balanced growth.

DCT Abu Dhabi's revitalisation strategy leverages cultural experiences to build a distinctive brand with a clear positioning.

Destination brands are bigger than one organisation, requiring teamwork with industry partners to ensure continuous visibility across all channels.

By using in-depth data analysis, marketers can gain better insights to enhance their understanding of audience behaviours.

Data spaces are emerging as a critical component of the digital economy, facilitating the secure and efficient sharing of data across organisations.

As technology continues to rapidly advance, travellers are increasingly demanding seamless, personalised and digitally enhanced experiences.

Finix Adventures, in Greece, use their environmental surroundings to offer guided tours that are sustainable and environmentally responsible.

Nyrups Naturhotell have integrated sustainable measures into multiple areas of the glamping experience they provide to improve visitor experiences.

The Quiet Site, a sustainable tourism pioneer, has demonstrated how to successfully operate a holiday park while minimising environmental impact.

Cape Town's Limitless campaign makes tourism accessible for all with initiatives like a Pocket-Friendly Universal Access Guide and Braille signage.

To achieve sustainability, Rhodes requires a detailed transition mechanism, tackling challenges head-on with a multi-pronged approach.

Discover how Visit Düsseldorf use data and content to personalise visitor experiences and turn events into catalysts for accessibility improvements.

The travel industry is undergoing a digital revolution. Artificial intelligence (AI) is transforming the way we plan and experience journeys.

Tina acknowledged the potential of AI to enhance personalisation but said the human touch of curation and personal recommendations will remain vital.

Milan Malpensa Airport's "Nice to MEET you" uses AI art to transform airport walls into a celebration of Milan's literature.

This is where Web 3.0 technologies, can play a crucial role in overcoming barriers and connecting local brands with a much wider partner ecosystem.

Kevin explores how Artificial Intelligence is transforming the travel industry, making the experience more efficient, personalised and enjoyable.

This panel discussion explored how local communities and visitors can become the architects of a destination's destiny by using co-design processes.

Launched in 2011 by the Athens Convention and Visitors Bureau, the programme began with a dedicated volunteer community offering free walking tours.

AI tools enhance creativity and streamline marketing workflows. Visit Benidorm shared tips to succeed in leveraging this tech for content production.

NewcastleGateshead Initiative showcased how it is leveraging TikTok and Artificial Intelligence to reach younger travellers (Gen Z) and boost tourism.

Marketing Greece, outlined innovative strategies to enhance the image and reputation of Greece through the repositioning and promotion of the country.

Small adaptations make a massive difference to the overall visitor experience, opening up opportunities to travel for neurodiverse individuals.

The objective of this campaign was to showcase that despite the fragility of the region, visitors can still have authentic, high-quality experiences.

Visit Finland identified a unique opportunity to leverage Finland's distinct identity. Drawing on the country's renowned reputation for happiness.

This is Athens sets the tone for an authentic destination experience, utilising the power of locals to share their stories about the city.

MarketingOost used multimedia experiences to promote the heritage of the Hanseatic League through educational storytelling and inspire creativity.

Through persuasive storytelling in a diverse range of marketing campaigns, the Catalan Tourist Board has driven more responsible visitor behaviour.

Bob W isn't just a short-stay apartment provider, they're a beacon of transparency and action in the often-murky world of hospitality sustainability.

The tourism industry is undergoing a dynamic shift, demanding closer collaboration between DMOs and travel brands like Skyscanner.

The conversation swirled around generative AI's transformative potential for tourism, from personalised travel itineraries to immersive virtual tours.

In an era of digital transformation, the Visit Norway website holds immense significance in shaping the country's tourism landscape.

Google shed light on the science behind creating compelling content that truly resonates with its intended audiences.

In a world where the tourism industry faces numerous challenges, Visit Norway stands as a beacon of innovation and responsible travel.

#UnArtificialArt is an exciting new initiative created by DTTT Member, Vienna Tourist Board.

The Austrian National Tourist Office delved into the insights gained from building a platform-based ecosystem for data-driven applications.

Marketing Greece aim to promote lesser-known, off-the-beaten-path destinations within Greece, showcasing their attractions to a wider audience.

The tourism industry grapples with economic and political fluctuations and evolving traveller preferences, impacting DMOs' promotional endeavours.

Fáilte Ireland explore the approach to omni-channel marketing and how they produce connected, consistent and contextually relevant content.

Skyscanner reveals the key trends that are influencing travel decisions and shares practical guidance for destinations to refine their strategies.

The travel industry is showing strong signs of recovery following the pandemic. People are eager to reconnect and explore new destinations.

In the dynamic world of travel and tourism, standing out from the crowd requires a bold approach to garnering top-of-funnel brand awareness.

In this case study, we will discuss the steps hospitality businesses can take to become more sustainable.

The Wild Escape is a project connecting schools with museums in the UK to teach the importance of biodiversity in a creative manner.

Ticino Turismo worked with the Pantone Institute to develop a range of colour schemes that represent the destination's touristic assets.

Dinner on the Lake is a unique gastronomic experience in Belgium. Guests indulge in a six-course dinner while surrounded by idyllic views.

MarketingOost shares its data management strategy and the process of developing new social and environmental impact indicators.

Chiara Loos shares how Helsinki built a brand centred upon the My Helsinki platform and bold and diverse marketing campaigns.

Ave Pill and Küllike Tint talk about the Estonian Tourist Board's Service Design Masterclass and how it helps businesses, such as Guidio.

Marketing Greece's "How to Athens" campaign helped visitors get the most out of their trip by promoting lesser-known locations in the city centre.

Kaisa Kosonen shared Visit Finland's approach to destination transformation, focused on digitalisation, data management and sustainability.

Find Your Freedom is a well-designed strategic campaign, centred on an interactive travel adventure highlighting the beauty and culture of Cape Town.

The Netherlands Board of Tourism & Conventions show how the tourism sector can align and adapt its marketing efforts to reflect national branding.

Lufthansa has turned to live auctioning technology to attempt upselling premium seating on their international flights.

The Dark Sky Reserve Alqueva was the first to be recognised as a "Starlight Tourism Destination", with a focus on sustainability and innovation.

Marriott International has added Instant Booking features for its MICE offering, simplifying the booking process and improving efficiency.

Aertrip enabled Aerin - a personal travel assistant - which allows users to find the best flight deals with simple voice commands within seconds.

Journee Trips sends people on holiday to surprise destinations and they plan everything for the traveller - stress-free planning.

The Estonian and Finnish Forestry Management Organisations teamed up to promote hiking tourism routes, through storytelling and a simple website.

Celebrity Cruises has diversified its marketing approach and branched out into the metaverse to showcase the cruising sector to new audiences

The Swisstainable Veggie Day promoted Swiss cuisine and encouraged chefs to source local produce and better serve the needs of vegetarian travellers

In this case study, we will explore the digital user experience on this website through different lenses - design, strategy and functionality.

The Dream Tapestry experience is powered by DALL·E, an AI model that takes the text and turns it into images - that never existed before.

MarketingOost recently developed an amazing domestic campaign around binge-watching.

Visit Jersey has recently gone through a significant digital transformation with the redesign of their website.

'Here is SG' represents Singapore's tourism strategy and it has increased brand preference for the Passion Made Possible (PMP) Brand.

To succeed in such a competitive environment as digital, it is critical to remain true and at the same time be excellent when executing.

What is remarkable is the way the restaurants appeal not only to vegans but to everyone who likes good food.

Technology can play a key role in creating immersive experiences, by pushing people's senses to the limit.

Arts and culture have become digital and destinations must understand how these changes can be turned into opportunities to attract visitors.

Art has no borders - with digital, artwork becomes global. This turns art into a key element of destination marketing.

Creativity is the most relevant determinant of ROI - it's key to understand how can destinations leverage creativity when creating their campaigns.

It is key to involve everyone in the process - share with everyone and spread smart tourism impact to neighbourhoods.

The speakers agree that destinations still don't see the value in destination certification.

All agree that in a few years all destination websites will have different roles - even if all have made huge investments in these platforms.

NEOM will be more than a destination - people will live there. Their vision is to create a destination that is net-positive.

The shift from a Management Organisation to a Social Enterprise was a successful transformation.

There are 4.7 billion active social media users, so if only half of those post just once that's still 2.35 billion pieces of user-generated content.

If we want to consider the wider shift in tourism, we need to look deeper into how people are travelling, living and working today.

Based on the book "Journey to Portugal" written by Saramago, the places described by Saramago, the landscapes and the communities, were revisited.

Features like workspace availability are critical so remote workers can continue to work whilst travelling.

Data Hub allows Finnish travel companies to register and add marketing content reallocated to their company, services and products.

As startups, working to achieve the SDGs is truly something that they recognise is a direction they have to work towards.

Katarina believes this new role of DMOs is as the mediators as well as the hub for knowledge and the one who initiates innovation.

The co-lab initiative can become a clear catalyst for change, but it will never be a model that can be replicated everywhere.

Communities can teach us a lot, taking time to learn from others whether it's the LGBTQI+ community or indigenous communities.

The risk of the negative narrative on social is that companies simply do nothing out of fear of acting out of step or will face criticism.

With the right insights on destination wellbeing, destinations can use their funding and marketing activities to address weakness at a product level.

Falling in love with Milano was the key thinking behind the campaign concept, which started with the message "it could be just for a date".

Understand what sits at the heart of the success of these three impressive women.

Sweeply is not only trying to improve efficiency and productivity but also ensuring that this improvement finds its way back to service excellence.

The Learning and Development pillar of INSETE organises and delivers educational actions to support, promote and enhance capabilities.