Travel Oregon's Why Guides: Innovative Storytelling Through Local Voices

Travel Oregon’s Why Guides share local insight from tour experts to help travellers explore authentic experiences across the state’s diverse regions.

Travel Oregon’s Why Guides represent an innovative and experience-led approach to destination marketing that places the state’s tourism professionals at the centre of the visitor journey. Rather than focusing on popular sites, the Why Guides highlight Oregon’s lesser-known regions, encouraging travellers to explore more deeply and discover the state through local insights.

Travel Oregon’s Why Guides represent an innovative and experience-led approach to destination marketing that places the state’s tourism professionals at the centre of the visitor journey. Rather than focusing on popular sites, the Why Guides highlight Oregon’s lesser-known regions, encouraging travellers to explore more deeply and discover the state through local insights.

Travel Oregon’s Why Guides represent an innovative and experience-led approach to destination marketing that places the state’s tourism professionals at the centre of the visitor journey. Rather than focusing on popular sites, the Why Guides highlight Oregon’s lesser-known regions, encouraging travellers to explore more deeply and discover the state through local insights.

By dividing Oregon into seven distinct regions, Travel Oregon has developed a strategy that supports a broad range of traveller interests while helping to better manage visitor flow. This approach relieves pressure on more popular locations and brings economic benefits to smaller communities across the state.

At the heart of the Why Guides is a focus on the people who shape the visitor experience. From guides to tour operators and outfitters, these professionals offer deep local knowledge and genuine hospitality that enrich each journey. By showcasing their value, Travel Oregon enhances the quality of the visitor experience and also supports the commercial success of its tourism sector.

Through striking visual content and compelling storytelling, the campaign moves beyond traditional advertising. It invites travellers to connect with Oregon in a more meaningful way, positioning local experts as an essential part of what makes the destination unique.

Immersive Digital Experiences: Redefining Cultural Engagement

Visitors are introduced to a well-designed digital experience from the moment they arrive on Travel Oregon’s website. Through video, photography and interactive tools, users are guided across Oregon’s diverse regions, communities and visitor experiences. The Why Guides bring these elements together by drawing on the voices and insights of local experts, encouraging travellers to explore areas beyond the more frequently visited parts of the state.

One of the most practical features of the platform is its interactive filtering system, which allows users to plan their trip based on personal interests. Whether someone is looking for outdoor activities, food and drink, cultural experiences or family-friendly ideas, the system makes it easy to build a tailored itinerary. This personalised approach reflects Oregon’s focus on developing tourism around its natural strengths and growing visitor interests.

Source: Travel Oregon

The guides present a wide variety of activities suited to different types of travellers. These experiences are led by local guides, tour operators and outfitters who offer detailed regional knowledge and a professional perspective. By positioning these individuals at the centre of the planning process, Travel Oregon reinforces the value of the tourism sector as a driver of both visitor satisfaction and local economic benefit. It also reflects a wider effort to involve communities and tourism stakeholders more closely in shaping how tourism is delivered.

The platform’s structure makes it easy to move from inspiration to planning, with direct links to tours, itineraries and services. This removes barriers for visitors and helps them make quick and informed decisions. For tourism businesses, it creates a clear and accessible route for potential customers to engage with their services, contributing to wider efforts to support long-term economic growth through tourism.

Blending Creativity and Sustainability: Branding Through Digital Innovation

A standout feature of the Why Guides is the introduction of the "Sidekicks", which are playful characters that correspond with each travel category on the filtering system. These sidekicks, such as SustainaBill, a beaver representing Oregon’s commitment to sustainable tourism, serve as both friendly companions and symbols of the state’s eco-conscious values. SustainaBill encourages visitors to engage in responsible tourism by supporting businesses that prioritise environmental responsibility and participating in activities that help preserve Oregon’s natural environment.

The Sidekicks play an essential role in the user experience, helping visitors navigate the platform while reinforcing Oregon’s broader sustainability message. Each travel category’s distinct personality turns the filtering system into an interactive and engaging journey. Aligned with Travel Oregon’s commitment to regenerative tourism, this approach fosters sustainable business practices and creates opportunities for product development across the state.

This emphasis on sustainability sets a significant industry benchmark, showing that tourism experiences can be designed to minimise environmental impact while maximising positive contributions to local communities. The focus on responsible travel practices is aligned with Travel Oregon’s goal of collaborating with resource management agencies at local, state and tribal levels. This collaboration helps ensure that tourism development respects natural resources and mitigates visitor impacts on public and tribal lands.

The Why Guides’ commitment to eco-friendly travel ties directly into Travel Oregon’s climate action plan, working to reduce the tourism industry’s carbon emissions. By promoting responsible tourism, Travel Oregon offers a model of how digital platforms can support both visitor engagement and a commitment to environmental stewardship.

Encouraging travellers to explore Oregon in a sustainable way aligns with Travel Oregon’s environmental objectives and ensures the preservation of the state’s natural landscapes. This approach offers other tourism businesses a clear example of how to integrate regenerative tourism into their core operations, providing eco-conscious travellers with opportunities to support the conservation of the places they visit.

Inclusive Travel: Making Authentic Experiences Accessible to All

SustainaBill, alongside Cedar, a guide from Adventures Without Limits, exemplifies Oregon’s commitment to making travel more inclusive. Cedar, who focuses on accessible travel, introduces visitors to experiences that ensure everyone, regardless of physical ability, can explore Oregon’s natural beauty. This initiative reflects Oregon’s ongoing efforts to provide more accessible outdoor experiences, including mobility mats at beaches and all-terrain track chairs available in key locations.

By promoting accessibility as a core aspect of responsible tourism, Travel Oregon helps ensure that its landscapes and cultural experiences are open to all. This commitment enhances the visitor experience and aligns with Travel Oregon’s value of equity. Their goal to create a more equitable state includes providing access to tourism experiences for individuals from all backgrounds and physical abilities, ensuring that underrepresented groups can equally enjoy the state's diverse attractions.

For tourism businesses, incorporating accessibility into their experiences is both a social responsibility and a strategic advantage. As demand for inclusive travel grows, destinations that cater to a variety of needs will position themselves as industry leaders and appeal to a wider range of travellers. Implementing accessibility features such as wheelchair-friendly paths, sensory-friendly attractions and adaptive equipment elevates the overall visitor experience.

Authentic Local Storytelling: Connecting Visitors With Culture

A defining feature of the Why Guides is their commitment to authentic storytelling, where local voices and experiences take centre stage. Instead of simply listing attractions, the guides delve into the "why" behind the locations, uncovering the history, people and cultural significance that make each spot unique. The stories shared by local guides and community members provide a personal perspective that fosters a deeper connection between visitors and Oregon’s culture.

By highlighting local stories, Travel Oregon ensures that tourism remains deeply rooted in the communities it serves, enriching the visitor experience while simultaneously empowering local businesses and preserving cultural heritage. This approach directly supports Travel Oregon’s objective of creating meaningful visitor experiences that are not only memorable but also respect the people and places they represent.

The inclusion of sidekick characters, such as Rosa, further enhances this cultural connection. Rosa, who guides visitors through immersive experiences like Lisa's wine tours, exemplifies how Travel Oregon integrates local narratives into its tourism strategy. By focusing on specific sectors, such as Oregon’s renowned wine industry, the Why Guides highlight niche tourism products and add a personal touch to the journey. Rosa embodies the spirit of cultural exploration, helping to weave deeper stories into the travel experience.

This approach reflects Travel Oregon’s commitment to supporting the development of tourism products that better serve both locals and visitors, especially in rural communities and on tribal lands. By promoting tourism that celebrates local culture, Travel Oregon fosters a more equitable and inclusive tourism model, encouraging visitors to engage with Oregon’s unique traditions in a meaningful way.

The Why Guides showcase combining digital tools with local experiences can create an immersive and responsible way to attract visitors. The innovative use of digital platforms to highlight Oregon’s cultural richness, integrated with a commitment to sustainability and accessibility, offers a model for how tourism can evolve in a way that benefits both communities and the environment.

Key Takeaways

  1. Embrace Local Storytelling: Integrating community voices into travel marketing provides authenticity and fosters deeper connections with visitors. By focusing on local perspectives and cultural heritage, tourism businesses can create experiences that are more engaging and meaningful, strengthening their brand identity. The use of creative branding, such as Travel Oregon's Sidekicks, can add personality and relatability to travel content.
  2. Leverage Digital Innovation: An immersive and interactive online experience enhances user engagement and simplifies the travel planning process. Digital tools such as virtual tours, interactive filter and high-quality digital content can significantly boost interest, making it easier for potential visitors to envision their trip before booking. Ensuring an accessible and user-friendly platform is essential in today's competitive digital landscape.
  3. Prioritise Accessibility & Sustainability: Making travel experiences inclusive broadens the potential audience and aligns with evolving consumer expectations. Ensuring that destinations and activities are accessible to all travellers, including those with mobility challenges, enhances the overall travel experience and expands market reach. Initiatives like SustainaBill demonstrate the importance of integrating accessibility into sustainability efforts, ensuring that tourism is not only inclusive but also environmentally responsible.
  4. Promote Responsible Travel: Encouraging eco-friendly travel practices and sustainable tourism helps protect destinations while attracting visitors. Destinations that implement sustainable practices, such as eco-certified accommodation, conservation-focused activities and responsible waste management, contribute to environmental preservation and appeal to an increasing number of travellers who prioritise sustainability in their travel choices.
  5. Enhanced Personalisation: Providing travellers with personalised recommendations and itinerary-building tools can improve user satisfaction and increase engagement. Customisable travel experiences ensure that visitors can find activities and destinations that align with their specific interests, ultimately leading to higher conversion rates. The interactive filtering system on Travel Oregon's website serves as a prime example of how businesses can streamline trip planning for their visitors.

How to Take Action

  1. Create a Local Ambassador Network: Establish partnerships with diverse local guides, business owners and community figures who can provide genuine insider perspectives on your destination. These authentic voices offer knowledge of hidden gems, seasonal specialities and cultural elements that resonate with visitors seeking meaningful experiences. Read our case study on ''How Local Ambassadors and Influencer can help you tell your Brand Story'' to learn more about how you can use local ambassadors and influencers to tell your brand story.
  2. Design an Immersive Website: Create a visually captivating digital platform that prioritises experiential storytelling over traditional destination listings. Incorporate parallax scrolling, ambient soundscapes and dynamic transitions that mirror the sensory journey of actual travel, allowing potential visitors to experience emotional connections to your destination before they arrive. Check out our Website Review & Benchmarking template to evaluate your current website and identify strategies for improvement.
  3. Develop Distinctive Visual Narratives: Create a cohesive visual identity system that employs illustrated characters, consistent colour schemes and iconography to represent different travel categories. These elements should reflect local culture, landscape and heritage, while conveying complex information in an approachable, emotionally resonant way that transforms functional categorisation into storytelling. Check out our Creating Immersive Brand Experiences through 360 Storytelling to learn more about implementing storytelling elements in your branding.
  4. Conduct Thorough Accessibility Audits: Assess existing experiences to identify accessibility gaps in physical infrastructure, digital content and customer service. Develop a comprehensive accessibility framework that addresses mobility, sensory, cognitive and other accessibility considerations, creating detailed journey maps from pre-arrival information through to on-site experiences for visitors with diverse needs. Read our case study on ''How to Make a Destination Accessible?'' to learn more about making your destination more accessible.
  5. Create Sustainable Itineraries: Develop dedicated travel routes that showcase eco-friendly accommodation, transportation and activities. Help visitors make responsible choices throughout their journey. Integrate educational elements that explain the environmental significance of natural attractions, highlight conservation efforts and demonstrate how tourism revenue supports environmental protection and community development. Read our case study on Digital Tools to Support a Sustainable Strategy to discover the ways you can use digital tools to amplify your sustainable practises.
  6. Build Interactive Planning Tools: Design intuitive digital planning interfaces that balance inspiration with practical functionality, allowing visitors to discover unexpected experiences whilst efficiently organising their itinerary. Incorporate visualisation tools such as journey mapping, seasonal highlights and estimated time allocations to help visitors create realistic plans that align with their interests and available time. Check out our Planning Itineraries & Trails template to learn more about how to pair products and experiences within your destination to create unique itineraries
  7. Identify Strategic Collaborators: Form relationships across transport, hospitality, retail and cultural sectors to create comprehensive visitor experiences. Develop formal collaboration frameworks that establish shared goals, consistent quality standards and complementary messaging, ensuring visitors encounter a cohesive experience. Check out our Partnerships and Alliances template to start brainstorming and ideating a collaborative approach with existing and potential partners.
Published on:
March 2025
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