This report is a snapshot of today’s traveller preferences—what has been permanently changed by the pandemic, what were temporary reactions and what is still evolving. Despite lingering staffing and service challenges and newer concerns around inflation, there is reason to be optimistic. People see travel as an important priority in their lives, business and international trips are resuming and those of us in travel are working together to deliver great traveller experiences.
This report is a snapshot of today’s traveller preferences—what has been permanently changed by the pandemic, what were temporary reactions and what is still evolving. Despite lingering staffing and service challenges and newer concerns around inflation, there is reason to be optimistic. People see travel as an important priority in their lives, business and international trips are resuming and those of us in travel are working together to deliver great traveller experiences.