The outbreak of COVID-19 propelled the world into a more digital future, enabling life and business to continue as much as possible whilst protecting public health. However, with the many opportunities for growth and innovation that digitisation creates, new challenges emerge, specifically as they relate to cybercrime.
Over the past decades, digital technologies have become an integral part of high functioning businesses with very few organisations able to operate without some sort of digital presence or intervention. In effect, for most businesses a high level of engagement with cyber systems is necessary to enable them to operate. This doesn’t just include information technology (IT) but also operational technology (OT) used to manage equipment and buildings.
In an increasingly digital world, cyber security is as important as the digital innovation it protects. Innovative systems that simplify processes and improve customer and employee experiences facilitate good business operations. These systems hold significant amounts of information about people, businesses, and even governments Hosting this information, which can be both sensitive and confidential, and managing its movement is essential. In today’s networked and interconnected world, information is often transferred between systems, resulting in the expansion of the risk area, whilst further highlighting the importance of secure systems.
In this context, WTTC and Microsoft hope that this joint report can serve as tool for the Travel & Tourism sector to better understand how cyber resilience is shaping the sector and plan for a safer and more resilient future. The report, which is built on desk research and in-depth interviews with cyber security experts in leading Travel & Tourism organisations, is divided into three sections namely:
The first section explores cyber resilience in the context of Travel & Tourism while the second section addresses key issues, highlighting their importance and why they remain priorities for the future. The final section outlines the pillars of effective and resilient cyber systems to help strengthen cyber resilience and maintain business continuity based on the lessons learnt prior to and during the pandemic.
As a sector that supported 334 million jobs in 2019 and continues to connect people across the world, it is essential that Travel & Tourism is resilient both online, as people connect digitally, and offline. Digitisation has enabled the sector to enhance its offering to consumers and its opportunities for employees however, it has also introduced new risks. These risks pose tremendous financial, operational, and reputational threats to the sector requiring they be proactively identified and addressed to ensure the long-term resilience of Travel & Tourism.
The outbreak of COVID-19 propelled the world into a more digital future, enabling life and business to continue as much as possible whilst protecting public health. However, with the many opportunities for growth and innovation that digitisation creates, new challenges emerge, specifically as they relate to cybercrime.
Over the past decades, digital technologies have become an integral part of high functioning businesses with very few organisations able to operate without some sort of digital presence or intervention. In effect, for most businesses a high level of engagement with cyber systems is necessary to enable them to operate. This doesn’t just include information technology (IT) but also operational technology (OT) used to manage equipment and buildings.
In an increasingly digital world, cyber security is as important as the digital innovation it protects. Innovative systems that simplify processes and improve customer and employee experiences facilitate good business operations. These systems hold significant amounts of information about people, businesses, and even governments Hosting this information, which can be both sensitive and confidential, and managing its movement is essential. In today’s networked and interconnected world, information is often transferred between systems, resulting in the expansion of the risk area, whilst further highlighting the importance of secure systems.
In this context, WTTC and Microsoft hope that this joint report can serve as tool for the Travel & Tourism sector to better understand how cyber resilience is shaping the sector and plan for a safer and more resilient future. The report, which is built on desk research and in-depth interviews with cyber security experts in leading Travel & Tourism organisations, is divided into three sections namely:
The first section explores cyber resilience in the context of Travel & Tourism while the second section addresses key issues, highlighting their importance and why they remain priorities for the future. The final section outlines the pillars of effective and resilient cyber systems to help strengthen cyber resilience and maintain business continuity based on the lessons learnt prior to and during the pandemic.
As a sector that supported 334 million jobs in 2019 and continues to connect people across the world, it is essential that Travel & Tourism is resilient both online, as people connect digitally, and offline. Digitisation has enabled the sector to enhance its offering to consumers and its opportunities for employees however, it has also introduced new risks. These risks pose tremendous financial, operational, and reputational threats to the sector requiring they be proactively identified and addressed to ensure the long-term resilience of Travel & Tourism.
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