In today’s interconnected world, the tourism sector stands at the forefront of industries most susceptible to the ripple effects of global crises. From terrorism and political instability to the unpredictable nature of pandemics and natural disasters, destinations' challenges are varied and profound. In this context, resilience is no longer a luxury but a necessity - a foundation upon which the future of tourism must be built.

This report is strategically designed to enhance the understanding of European destinations regarding the multifaceted impacts of past and potential crises on the tourism industry. By providing insights drawn from destinations that have successfully managed crises, as well as lessons learned from less successful attempts, the report fosters a culture of collaboration and knowledge exchange – vital ingredients for confidently and competently facing future challenges.

• Introduction
• Mapping Crises and Their Impacts
• Case Studies on Tourism Crisis Management in Europe
• Lessons on the Role of the NTO in Crisis Management
• The Phases of Tourism Crisis Management for NTOs