Author:
Splunk
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Language:
English

Demystifying the Effects of System Changes on Business Metrics

November 2024
Digital

It’s a dark, stormy evening at the manor, and something — or someone — is stealthily causing disorder. While you attend to the guests, a series of unexpected events leads to chaos. A toppled candlestick sets the drapes ablaze in the ballroom. A lead pipe inexplicably bursts and floods the lounge. Burners spontaneously ignite in the vacant kitchen. As your team files into the dining room and gathers around the table to investigate, questions hang in the air: Were these incidents mere coincidences, or were they plotted by someone in this very room? How will they affect the experience of your highest-paying guests and the manor’s operations? And most importantly, why did they happen? The game is afoot.

Navigating this situation is like being an SRE, but monitoring every change in your application environment can be trickier than catching the Colonel in the conservatory with a candlestick. That’s because planned and unplanned changes happen all the time, and tracking when, where, and why they occur can be complex without the right tools. Whether it’s a planned new release of a particular service or an unexpected infrastructure failure, changes like these can impact your business and negatively influence key performance metrics like revenue — which is far from fun and games. With this in mind, it’s important to monitor how system changes affect applications and the business so you can immediately deploy resources to fix high-priority issues.

Often, SREs lack the visibility to solve these mysteries, but with the right toolkit, you’ll be better equipped to monitor key business metrics, maintain a positive user experience, and respond to issues more quickly

Contents:

  • Why a concealed view has its consequences
  • Solving the mystery: key strategies
  • Real-world examples

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Demystifying the Effects of System Changes on Business Metrics

November 2024
Digital

It’s a dark, stormy evening at the manor, and something — or someone — is stealthily causing disorder. While you attend to the guests, a series of unexpected events leads to chaos. A toppled candlestick sets the drapes ablaze in the ballroom. A lead pipe inexplicably bursts and floods the lounge. Burners spontaneously ignite in the vacant kitchen. As your team files into the dining room and gathers around the table to investigate, questions hang in the air: Were these incidents mere coincidences, or were they plotted by someone in this very room? How will they affect the experience of your highest-paying guests and the manor’s operations? And most importantly, why did they happen? The game is afoot.

Navigating this situation is like being an SRE, but monitoring every change in your application environment can be trickier than catching the Colonel in the conservatory with a candlestick. That’s because planned and unplanned changes happen all the time, and tracking when, where, and why they occur can be complex without the right tools. Whether it’s a planned new release of a particular service or an unexpected infrastructure failure, changes like these can impact your business and negatively influence key performance metrics like revenue — which is far from fun and games. With this in mind, it’s important to monitor how system changes affect applications and the business so you can immediately deploy resources to fix high-priority issues.

Often, SREs lack the visibility to solve these mysteries, but with the right toolkit, you’ll be better equipped to monitor key business metrics, maintain a positive user experience, and respond to issues more quickly

Contents:

  • Why a concealed view has its consequences
  • Solving the mystery: key strategies
  • Real-world examples