This year's survey looks at the future of the workforce in the industry, both in terms of retention and recruitment.

Our survey was carried out in July 2023 with a total of 952 responses; a 35% increase on last year.

• By sector, over a third came from restaurants
• By role, the majority were from managers
• 67% were millennials (currently aged 27 – 42)
• 91% of respondents were working full-time with over two-thirds contributing more than 40 hours per week
• 78% have worked in hospitality for more than 5 years (these people are a great asset and could play a big part in engaging and retaining newer recruits)
• 42% plan to stay working in hospitality indefinitely and a further 19% for more than 5 years (there is work to do to retain the 39% who are likely to move on over the next few years)

1. Our 2O23 survey
2. Setting the scene: the ongoing hospitality dilemma
3. Our 2O23 survey: the key questions
4. Basics
5. Pay & conditions
6. Culture
7. Progression
8. Leadership
9. Communication
10. Tools
11. Metrics
12. Recognition
13. Wellbeing
14. Benefits
15. The future of the workforce and key takeaways