Tourism plays a key role in economic development and delivers a series of benefits. However, tourism must be sustainable and inclusive of all people. By including accessibility and Universal Design principles from the beginning, investment costs can be kept to a minimum; by committing to equality, tourism companies become more sustainable, attract new visitors, and can employ people with functional diversity, generating business opportunities and greater product differentiation.
Inclusive policies make it possible to create a supply of accessible tourism offerings. Moreover, entrepreneurs who apply a ‘design for all’ approach offer quality services that position them better in the market. The absence of globally agreed regulatory and guidance tools still makes it impossible to benchmark destinations in terms of their level of accessibility. ISO Standard 21902 establishes a comprehensive set of guidelines for key players in the tourism value chain to support their efforts in making their infrastructure, products and services accessible.
The “How to apply ISO Standard 21902” series of guidelines highlights the key aspects of this tool for administrations, accommodation and hospitality establishments, transport facilities and tourism resources and its implementation in companies and services.
Nature-based tourism must promote **conservation **and a profound physical and sensory connection of people with nature and environmental values. **Natural resources have an essential role in designing tourism destinations policies and strategies and promoting access to natural resources for all, including persons with disabilities, specific access requirements and seniors. **All visitors should be able to enjoy the therapeutic benefits of the outdoor experiences. Nature areas’ decision-makers and all other employees, organizations and companies entrusted with their management and promotion as tourism attractions, can use the international ISO guidance to assess, develop or diversify the services and experiences they provide, making them more accessible for all.
Tourism plays a key role in economic development and delivers a series of benefits. However, tourism must be sustainable and inclusive of all people. By including accessibility and Universal Design principles from the beginning, investment costs can be kept to a minimum; by committing to equality, tourism companies become more sustainable, attract new visitors, and can employ people with functional diversity, generating business opportunities and greater product differentiation.
Inclusive policies make it possible to create a supply of accessible tourism offerings. Moreover, entrepreneurs who apply a ‘design for all’ approach offer quality services that position them better in the market. The absence of globally agreed regulatory and guidance tools still makes it impossible to benchmark destinations in terms of their level of accessibility. ISO Standard 21902 establishes a comprehensive set of guidelines for key players in the tourism value chain to support their efforts in making their infrastructure, products and services accessible.
The “How to apply ISO Standard 21902” series of guidelines highlights the key aspects of this tool for administrations, accommodation and hospitality establishments, transport facilities and tourism resources and its implementation in companies and services.
Nature-based tourism must promote **conservation **and a profound physical and sensory connection of people with nature and environmental values. **Natural resources have an essential role in designing tourism destinations policies and strategies and promoting access to natural resources for all, including persons with disabilities, specific access requirements and seniors. **All visitors should be able to enjoy the therapeutic benefits of the outdoor experiences. Nature areas’ decision-makers and all other employees, organizations and companies entrusted with their management and promotion as tourism attractions, can use the international ISO guidance to assess, develop or diversify the services and experiences they provide, making them more accessible for all.
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