Skift Global Forum, Skift’s flagship global conference on the business of travel, once again returned to New York City for its September 2023 session to decipher the big trends facing the travel industry and unpack what’s top of mind for the world’s top travel leaders and innovators. Travel leaders came ready to discover what’s next for the industry, with many discussions particularly exploring how the original promise of travel — human-to-human connection — will be enhanced and tested in an age of AI.
For this report, Skift partnered with Accor to provide an overview of some of the most important conversations and insights shared by industry leaders at this year’s event. In the sections that follow, topics are explored across aviation, hospitality, destination marketing, online booking, and more, through executive interviews, deep-dive panels, and Skift research.
Skift Global Forum, Skift’s flagship global conference on the business of travel, once again returned to New York City for its September 2023 session to decipher the big trends facing the travel industry and unpack what’s top of mind for the world’s top travel leaders and innovators. Travel leaders came ready to discover what’s next for the industry, with many discussions particularly exploring how the original promise of travel — human-to-human connection — will be enhanced and tested in an age of AI.
For this report, Skift partnered with Accor to provide an overview of some of the most important conversations and insights shared by industry leaders at this year’s event. In the sections that follow, topics are explored across aviation, hospitality, destination marketing, online booking, and more, through executive interviews, deep-dive panels, and Skift research.
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