Author:
Level Access & The Global Initiative for Inclusive Information and Communication Technologies & Vanson Bourne
report_access (1).webpreport_access (1).webp
Language:
English

State of Digital Accessibility Report 2024 - 2025

November 2024
Digital

Globally, the digital accessibility landscape is in a period of rapid transformation. With digital technology now deeply embedded in the fabric of modern society, regulatory authorities in the U.S. and internationally are doubling down on protecting people with disabilities’ right to access digital products and services. Many organizations are scrambling to keep up with new mandates, such as the EAA and the U.S. Department of Justice’s (DOJ) rulemaking under Title II of the Americans with Disabilities Act (ADA).

Meanwhile, the rise of new technologies, such as generative AI, has both increased the complexity of the digital world, and equipped teams with more advanced tools for managing the accessibility of digital content.

In our Sixth Annual State of Digital Accessibility Report, we aim to shed light on how organizations around the globe are approaching online inclusion in this dynamic environment. We surveyed more than 1,4QQ professionals working across sectors and industries about the tools and strategies they’re using to create and maintain accessible digital experiences.

Like our 2023 report, our 2024 report focuses primarily on digital accessibility practices at enterprise organizations. However, for the first time since this report’s inception, our respondents spanned both the U.S. and European markets, uncovering insight on the nuances of digital accessibility in the U.K. and EU.

Our 2024 report also takes a deeper dive into the adoption of core pillars of accessibility program maturity, such as governance, training, and executive support. By exploring the implementation and impact of these practices, we can better understand how they contribute not only to the success of digital accessibility programs, but to broader business outcomes such as improved user experience, reduced legal risk, and bottom-line revenue.

We believe our findings provide the most comprehensive overview yet of how organizations are navigating digital accessibility today, and the best practices that will shape effective programs tomorrow.

Contents:

  • Key findings
  • Methodology
  • Exploring our findings
  • Conclusion and action items

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State of Digital Accessibility Report 2024 - 2025

November 2024
Digital

Globally, the digital accessibility landscape is in a period of rapid transformation. With digital technology now deeply embedded in the fabric of modern society, regulatory authorities in the U.S. and internationally are doubling down on protecting people with disabilities’ right to access digital products and services. Many organizations are scrambling to keep up with new mandates, such as the EAA and the U.S. Department of Justice’s (DOJ) rulemaking under Title II of the Americans with Disabilities Act (ADA).

Meanwhile, the rise of new technologies, such as generative AI, has both increased the complexity of the digital world, and equipped teams with more advanced tools for managing the accessibility of digital content.

In our Sixth Annual State of Digital Accessibility Report, we aim to shed light on how organizations around the globe are approaching online inclusion in this dynamic environment. We surveyed more than 1,4QQ professionals working across sectors and industries about the tools and strategies they’re using to create and maintain accessible digital experiences.

Like our 2023 report, our 2024 report focuses primarily on digital accessibility practices at enterprise organizations. However, for the first time since this report’s inception, our respondents spanned both the U.S. and European markets, uncovering insight on the nuances of digital accessibility in the U.K. and EU.

Our 2024 report also takes a deeper dive into the adoption of core pillars of accessibility program maturity, such as governance, training, and executive support. By exploring the implementation and impact of these practices, we can better understand how they contribute not only to the success of digital accessibility programs, but to broader business outcomes such as improved user experience, reduced legal risk, and bottom-line revenue.

We believe our findings provide the most comprehensive overview yet of how organizations are navigating digital accessibility today, and the best practices that will shape effective programs tomorrow.

Contents:

  • Key findings
  • Methodology
  • Exploring our findings
  • Conclusion and action items