The “State of Loyalty: 2024 Hospitality Rewards Report” is a benchmark for today’s hospitality customer engagement landscape. The report aims to help hospitality executives understand the competitive landscape and develop a rewards strategy that drives engagement, loyalty, and customer satisfaction. The content was created using publicly available information on hospitality loyalty program websites and mobile applications, and information was verified when possible.

1. Enhancing Experience Through Expansion
2. Rewards Portfolio Overview
3. 2024 Data
4. YoY Earn & Burn Comparison
5. Emerging Trends
6. Revisiting Trends From Prior Years
7. Creating A Guest Experience That Boosts Loyalty