AI was a flipswitch moment for customer service; it changed everything, and support teams now must learn to adapt. We’ve moved beyond trends to complete transformation, which is why we’ve put together the “2025 Customer Service Transformation Toolkit”, filled with tactical advice and strategies to help you not only survive, but thrive, in this new era.

• AI investment has surged
• The economics of customer service have been rewritten
• Customer attitudes towards AI have flipped
• Support teams need cutting-edge, cost-effective tools