Business travel has experienced significant transformations in recent years, driven by the COVID-19 pandemic, advances in technology (including artificial intelligence or AI, smarter devices, datafication and computing power), changing work patterns, and shifting expectations of both business travelers and travel managers alike. Anticipating and understanding the upcoming trends and innovations is crucial for travel programs seeking to stay ahead.

To gain a more comprehensive understanding of the evolving business travel landscape, these results are based on two separate surveys – one of North American business travelers and another of North American travel managers. Specifically, topics in this study include:

• Traveler Experience
• Sustainability
• Cost Savings

1. Introduction
2. Key Highlights
3. Business Travel Cost Savings
4. The Business Traveler Experience in 2023
5. Travel Logistics: Per Diems, Dining and Bleisure
6. Sustainability and Business Travel
7. Carbon Emissions Reductions and Travel Programs
8. Sustainability Communications
9. Rideshare and Travel Programs Conclusion
10. Methodology
11. About GBTA
12. About Uber for Business