Business travel has experienced significant transformations in recent years, driven by the COVID-19 pandemic, advances in technology (including artificial intelligence or AI, smarter devices, datafication and computing power), changing work patterns, and shifting expectations of both business travelers and travel managers alike. Anticipating and understanding the upcoming trends and innovations is crucial for travel programs seeking to stay ahead.
To gain a more comprehensive understanding of the evolving business travel landscape, these results are based on two separate surveys – one of North American business travelers and another of North American travel managers. Specifically, topics in this study include:
Business travel has experienced significant transformations in recent years, driven by the COVID-19 pandemic, advances in technology (including artificial intelligence or AI, smarter devices, datafication and computing power), changing work patterns, and shifting expectations of both business travelers and travel managers alike. Anticipating and understanding the upcoming trends and innovations is crucial for travel programs seeking to stay ahead.
To gain a more comprehensive understanding of the evolving business travel landscape, these results are based on two separate surveys – one of North American business travelers and another of North American travel managers. Specifically, topics in this study include:
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