Author:
McKinsey
McKinsey_sustainability.webpMcKinsey_sustainability.webp
Language:
English

The Future of Hotels: Customized Experiences & Sustainable Practices

July 2023
Accommodation

When you walk into your hotel, the staff will greet you by name, know your travel preferences, and anticipate your needs. Almost every aspect of your stay will be personalized to your tastes, and you can reconfigure your room at any time to make it suitable for work, exercise, socializing, or sleep. For all leading hotel brands, the well-being of both guests and employees—and the health of the planet—will be top priorities. Welcome to the hospitality industry’s next normal.

Contents:

  • The hotel of the future
  • Hotels in the 2030s: Perspectives from Accor’s C-suite
  • Sonder’s Francis Davidson on the future of hospitality
  • Charting the future
  • Related reading

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The Future of Hotels: Customized Experiences & Sustainable Practices

July 2023
Accommodation

When you walk into your hotel, the staff will greet you by name, know your travel preferences, and anticipate your needs. Almost every aspect of your stay will be personalized to your tastes, and you can reconfigure your room at any time to make it suitable for work, exercise, socializing, or sleep. For all leading hotel brands, the well-being of both guests and employees—and the health of the planet—will be top priorities. Welcome to the hospitality industry’s next normal.

Contents:

  • The hotel of the future
  • Hotels in the 2030s: Perspectives from Accor’s C-suite
  • Sonder’s Francis Davidson on the future of hospitality
  • Charting the future
  • Related reading