Author:
PhocusWire & Hopper Technology Solutions
Language:
English

Travel Fintech: Monetizing the New Era of Customer Care

June 2024
Innovation

Global travel bookings are projected to reach a new high in 2024. But while the travel market may have returned to business as usual following the pandemic, consumer habits have permanently changed. Travellers know that disruption and altered plans are unavoidable parts of travel, and they want solutions that keep them in control. Today’s travellers are looking for more than a destination – they want the power to navigate uncertainties and the flexibility to steer their trip experience. Travel companies can’t eliminate the unexpected – but travel fintech offers a powerful solution.

Fintech products that address traveler pain points around disruptions and flexibility can serve travelers while also generating incremental revenue for travel brands. Products like Disruption Assistance, Cancel for Any Reason and Price Freeze meet the traveler demand for increased control while also offering an array of benefits to travel suppliers and sellers. The best part? Travel companies can offer these products and generate ancillary revenue on their direct channels through technology services.

Contents:

  • Introduction
  • Leveraging a decade of travel data
  • Travel’s state of play
  • Travel fintech
  • A win-win solution
  • Conclusion

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Travel Fintech: Monetizing the New Era of Customer Care

June 2024
Innovation

Global travel bookings are projected to reach a new high in 2024. But while the travel market may have returned to business as usual following the pandemic, consumer habits have permanently changed. Travellers know that disruption and altered plans are unavoidable parts of travel, and they want solutions that keep them in control. Today’s travellers are looking for more than a destination – they want the power to navigate uncertainties and the flexibility to steer their trip experience. Travel companies can’t eliminate the unexpected – but travel fintech offers a powerful solution.

Fintech products that address traveler pain points around disruptions and flexibility can serve travelers while also generating incremental revenue for travel brands. Products like Disruption Assistance, Cancel for Any Reason and Price Freeze meet the traveler demand for increased control while also offering an array of benefits to travel suppliers and sellers. The best part? Travel companies can offer these products and generate ancillary revenue on their direct channels through technology services.

Contents:

  • Introduction
  • Leveraging a decade of travel data
  • Travel’s state of play
  • Travel fintech
  • A win-win solution
  • Conclusion