Times have changed. The pandemic has shown us that work, home and leisure are no longer mutually exclusive. You can spend time with your family and get your work done. And if we can do everything from one place, we can do this from many places all over the world.

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For a long time, the idea of the digital nomad was just a fantasy for most people. The technology to do it has been around for a long time, but thanks to changing attitudes and circumstances, it has become a reality for many.

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Even for those less ready for a significant lifestyle change, the urge to travel is stronger than ever. Covid has created a lot of pent-up demand and accelerated consumer attitudes to seamless tech-enabled experiences.

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So what does the modern guest want, and what are the best ways of serving them?

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Understanding this is imperative to maximizing your success. This guide will help you do just that.

Exploring the guest journey

• Discovery
• Booking
• Pre-arrival
• Check-in
• Stay
• Check-out and post-stay

Conclusion