The UK public sector must bridge digital gaps to enhance services. Granicus' survey explores digital readiness for long-term transformation.
In an era where digital transformation is reshaping industries globally, the UK public sector stands at a critical juncture. The need to assess and enhance digital readiness has never been more pressing. The UK public sector has made significant strides in digital transformation, with substantial investment in technology and a workforce dedicated to digital and data roles. However, challenges remain. A recent review highlighted that nearly half of central government and NHS services still lack a digital pathway. This under-digitisation hampers efficiency and service delivery, underscoring the need for a comprehensive digital readiness assessment. To identify remaining digital gaps and the significance of fostering long-term digital maturity, Granicus is embarking on a digital readiness survey to gauge an understanding of current digital skills and service delivery within the UK public sector.
Achieving long-term digital maturity involves more than just adopting new technologies. It requires a holistic approach that encompasses strategy, culture and processes. Digital maturity means embedding digital thinking into the fabric of an organisation, ensuring that all components — technology, data, processes and people — are aligned and working towards common goals.
Technology alone is not enough to drive growth and transformation. Successful digital initiatives require strategic planning, stakeholder engagement and a user-centric approach. By fostering a culture that embraces change and innovation, the public sector can create a sustainable digital ecosystem that delivers long-term value.
The rapid pace of technological advancement, coupled with evolving public expectations and pressures on public sector services, makes it a pivotal moment to identify and address digital gaps. Public satisfaction with services has declined, with many users finding the current digital offer fragmented and cumbersome. By pinpointing areas of improvement, the public sector can streamline services, enhance user experience and meet the growing demand for seamless digital interactions. An extensive overview of the UK's digital landscape will be the starting point for the effective integration of generative AI's growing capabilities, helping the public sector better prepare for future shifts and the increasing acceptance of this technology for boosting efficiency.
The outcomes of enhancing digital readiness in the UK public sector are far-reaching. By making services more accessible, reducing bureaucratic burdens, improving service delivery and building trust, the public sector can significantly enhance the quality of life for citizens. Now is the time to invest in digital transformation, ensuring that the UK public sector is prepared to meet the needs of its citizens in the digital age. This is why Granicus is conducting a digital readiness survey to understand the current state of digital skills and service delivery within the UK public sector. Your insights are crucial in identifying gaps and opportunities to improve public services for all citizens and create impactful, digitally enabled solutions.
Take the Survey: https://granicusinsights.uk.engagementhq.com/digitalreadiness/surveys/skillsgap
In an era where digital transformation is reshaping industries globally, the UK public sector stands at a critical juncture. The need to assess and enhance digital readiness has never been more pressing. The UK public sector has made significant strides in digital transformation, with substantial investment in technology and a workforce dedicated to digital and data roles. However, challenges remain. A recent review highlighted that nearly half of central government and NHS services still lack a digital pathway. This under-digitisation hampers efficiency and service delivery, underscoring the need for a comprehensive digital readiness assessment. To identify remaining digital gaps and the significance of fostering long-term digital maturity, Granicus is embarking on a digital readiness survey to gauge an understanding of current digital skills and service delivery within the UK public sector.
Achieving long-term digital maturity involves more than just adopting new technologies. It requires a holistic approach that encompasses strategy, culture and processes. Digital maturity means embedding digital thinking into the fabric of an organisation, ensuring that all components — technology, data, processes and people — are aligned and working towards common goals.
Technology alone is not enough to drive growth and transformation. Successful digital initiatives require strategic planning, stakeholder engagement and a user-centric approach. By fostering a culture that embraces change and innovation, the public sector can create a sustainable digital ecosystem that delivers long-term value.
The rapid pace of technological advancement, coupled with evolving public expectations and pressures on public sector services, makes it a pivotal moment to identify and address digital gaps. Public satisfaction with services has declined, with many users finding the current digital offer fragmented and cumbersome. By pinpointing areas of improvement, the public sector can streamline services, enhance user experience and meet the growing demand for seamless digital interactions. An extensive overview of the UK's digital landscape will be the starting point for the effective integration of generative AI's growing capabilities, helping the public sector better prepare for future shifts and the increasing acceptance of this technology for boosting efficiency.
The outcomes of enhancing digital readiness in the UK public sector are far-reaching. By making services more accessible, reducing bureaucratic burdens, improving service delivery and building trust, the public sector can significantly enhance the quality of life for citizens. Now is the time to invest in digital transformation, ensuring that the UK public sector is prepared to meet the needs of its citizens in the digital age. This is why Granicus is conducting a digital readiness survey to understand the current state of digital skills and service delivery within the UK public sector. Your insights are crucial in identifying gaps and opportunities to improve public services for all citizens and create impactful, digitally enabled solutions.
Take the Survey: https://granicusinsights.uk.engagementhq.com/digitalreadiness/surveys/skillsgap
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