Finix Adventures, in Greece, use their environmental surroundings to offer guided tours that are sustainable and environmentally responsible.

Nyrups Naturhotell have integrated sustainable measures into multiple areas of the glamping experience they provide to improve visitor experiences.

The Quiet Site, a sustainable tourism pioneer, has demonstrated how to successfully operate a holiday park while minimising environmental impact.

Cape Town's Limitless campaign makes tourism accessible for all with initiatives like a Pocket-Friendly Universal Access Guide and Braille signage.

To achieve sustainability, Rhodes requires a detailed transition mechanism, tackling challenges head-on with a multi-pronged approach.

Discover how Visit Düsseldorf use data and content to personalise visitor experiences and turn events into catalysts for accessibility improvements.

The travel industry is undergoing a digital revolution. Artificial intelligence (AI) is transforming the way we plan and experience journeys.

Milan Malpensa Airport's "Nice to MEET you" uses AI art to transform airport walls into a celebration of Milan's literature.

Tina acknowledged the potential of AI to enhance personalisation but said the human touch of curation and personal recommendations will remain vital.

This is where Web 3.0 technologies, can play a crucial role in overcoming barriers and connecting local brands with a much wider partner ecosystem.

This panel discussion explored how local communities and visitors can become the architects of a destination's destiny by using co-design processes.

Kevin explores how Artificial Intelligence is transforming the travel industry, making the experience more efficient, personalised and enjoyable.

AI tools enhance creativity and streamline marketing workflows. Visit Benidorm shared tips to succeed in leveraging this tech for content production.

Launched in 2011 by the Athens Convention and Visitors Bureau, the programme began with a dedicated volunteer community offering free walking tours.

NewcastleGateshead Initiative showcased how it is leveraging TikTok and Artificial Intelligence to reach younger travellers (Gen Z) and boost tourism.

Marketing Greece, outlined innovative strategies to enhance the image and reputation of Greece through the repositioning and promotion of the country.

Small adaptations make a massive difference to the overall visitor experience, opening up opportunities to travel for neurodiverse individuals.

The objective of this campaign was to showcase that despite the fragility of the region, visitors can still have authentic, high-quality experiences.

This is Athens sets the tone for an authentic destination experience, utilising the power of locals to share their stories about the city.

Visit Finland identified a unique opportunity to leverage Finland's distinct identity. Drawing on the country's renowned reputation for happiness.

Through persuasive storytelling in a diverse range of marketing campaigns, the Catalan Tourist Board has driven more responsible visitor behaviour.

MarketingOost used multimedia experiences to promote the heritage of the Hanseatic League through educational storytelling and inspire creativity.

Bob W isn't just a short-stay apartment provider, they're a beacon of transparency and action in the often-murky world of hospitality sustainability.

The conversation swirled around generative AI's transformative potential for tourism, from personalised travel itineraries to immersive virtual tours.

The tourism industry is undergoing a dynamic shift, demanding closer collaboration between DMOs and travel brands like Skyscanner.

Google shed light on the science behind creating compelling content that truly resonates with its intended audiences.

In an era of digital transformation, the Visit Norway website holds immense significance in shaping the country's tourism landscape.

#UnArtificialArt is an exciting new initiative created by DTTT Member, Vienna Tourist Board.

In a world where the tourism industry faces numerous challenges, Visit Norway stands as a beacon of innovation and responsible travel.

The Austrian National Tourist Office delved into the insights gained from building a platform-based ecosystem for data-driven applications.

Skyscanner reveals the key trends that are influencing travel decisions and shares practical guidance for destinations to refine their strategies.

Fáilte Ireland explore the approach to omni-channel marketing and how they produce connected, consistent and contextually relevant content.

The tourism industry grapples with economic and political fluctuations and evolving traveller preferences, impacting DMOs' promotional endeavours.

Marketing Greece aim to promote lesser-known, off-the-beaten-path destinations within Greece, showcasing their attractions to a wider audience.

In the dynamic world of travel and tourism, standing out from the crowd requires a bold approach to garnering top-of-funnel brand awareness.

The travel industry is showing strong signs of recovery following the pandemic. People are eager to reconnect and explore new destinations.

In this case study, we will discuss the steps hospitality businesses can take to become more sustainable.

The Wild Escape is a project connecting schools with museums in the UK to teach the importance of biodiversity in a creative manner.

Ticino Turismo worked with the Pantone Institute to develop a range of colour schemes that represent the destination's touristic assets.

Dinner on the Lake is a unique gastronomic experience in Belgium. Guests indulge in a six-course dinner while surrounded by idyllic views.

MarketingOost shares its data management strategy and the process of developing new social and environmental impact indicators.

Chiara Loos shares how Helsinki built a brand centred upon the My Helsinki platform and bold and diverse marketing campaigns.

Ave Pill and Küllike Tint talk about the Estonian Tourist Board's Service Design Masterclass and how it helps businesses, such as Guidio.

Marketing Greece's "How to Athens" campaign helped visitors get the most out of their trip by promoting lesser-known locations in the city centre.

Kaisa Kosonen shared Visit Finland's approach to destination transformation, focused on digitalisation, data management and sustainability.

Find Your Freedom is a well-designed strategic campaign, centred on an interactive travel adventure highlighting the beauty and culture of Cape Town.

The Netherlands Board of Tourism & Conventions show how the tourism sector can align and adapt its marketing efforts to reflect national branding.

Lufthansa has turned to live auctioning technology to attempt upselling premium seating on their international flights.

The Dark Sky Reserve Alqueva was the first to be recognised as a "Starlight Tourism Destination", with a focus on sustainability and innovation.

Marriott International has added Instant Booking features for its MICE offering, simplifying the booking process and improving efficiency.

Aertrip enabled Aerin - a personal travel assistant - which allows users to find the best flight deals with simple voice commands within seconds.

Journee Trips sends people on holiday to surprise destinations and they plan everything for the traveller - stress-free planning.

The Estonian and Finnish Forestry Management Organisations teamed up to promote hiking tourism routes, through storytelling and a simple website.

Celebrity Cruises has diversified its marketing approach and branched out into the metaverse to showcase the cruising sector to new audiences

The Swisstainable Veggie Day promoted Swiss cuisine and encouraged chefs to source local produce and better serve the needs of vegetarian travellers

In this case study, we will explore the digital user experience on this website through different lenses - design, strategy and functionality.

The Dream Tapestry experience is powered by DALL·E, an AI model that takes the text and turns it into images - that never existed before.

MarketingOost recently developed an amazing domestic campaign around binge-watching.

Visit Jersey has recently gone through a significant digital transformation with the redesign of their website.

'Here is SG' represents Singapore's tourism strategy and it has increased brand preference for the Passion Made Possible (PMP) Brand.

To succeed in such a competitive environment as digital, it is critical to remain true and at the same time be excellent when executing.

What is remarkable is the way the restaurants appeal not only to vegans but to everyone who likes good food.

Art has no borders - with digital, artwork becomes global. This turns art into a key element of destination marketing.

Arts and culture have become digital and destinations must understand how these changes can be turned into opportunities to attract visitors.

Technology can play a key role in creating immersive experiences, by pushing people's senses to the limit.

All agree that in a few years all destination websites will have different roles - even if all have made huge investments in these platforms.

The speakers agree that destinations still don't see the value in destination certification.

It is key to involve everyone in the process - share with everyone and spread smart tourism impact to neighbourhoods.

Creativity is the most relevant determinant of ROI - it's key to understand how can destinations leverage creativity when creating their campaigns.

The risk of the negative narrative on social is that companies simply do nothing out of fear of acting out of step or will face criticism.

Communities can teach us a lot, taking time to learn from others whether it's the LGBTQI+ community or indigenous communities.

The co-lab initiative can become a clear catalyst for change, but it will never be a model that can be replicated everywhere.

Katarina believes this new role of DMOs is as the mediators as well as the hub for knowledge and the one who initiates innovation.

As startups, working to achieve the SDGs is truly something that they recognise is a direction they have to work towards.

Data Hub allows Finnish travel companies to register and add marketing content reallocated to their company, services and products.

Features like workspace availability are critical so remote workers can continue to work whilst travelling.

Based on the book "Journey to Portugal" written by Saramago, the places described by Saramago, the landscapes and the communities, were revisited.

If we want to consider the wider shift in tourism, we need to look deeper into how people are travelling, living and working today.

There are 4.7 billion active social media users, so if only half of those post just once that's still 2.35 billion pieces of user-generated content.

The shift from a Management Organisation to a Social Enterprise was a successful transformation.

NEOM will be more than a destination - people will live there. Their vision is to create a destination that is net-positive.

YouGov's data is all about having connected data that allows marketers to explore, plan, activate and track.

The Learning and Development pillar of INSETE organises and delivers educational actions to support, promote and enhance capabilities.

Sweeply is not only trying to improve efficiency and productivity but also ensuring that this improvement finds its way back to service excellence.

Understand what sits at the heart of the success of these three impressive women.

Falling in love with Milano was the key thinking behind the campaign concept, which started with the message "it could be just for a date".

With the right insights on destination wellbeing, destinations can use their funding and marketing activities to address weakness at a product level.

Lottie starts out by explaining that working in the sexy and innovative realm of voice marketing has been a journey, not a sprint.

Why is user experience (UX) important for destination websites? For Slovenia, the main aim of the website is awareness.

Olaf Schlieper starts by building on his long experience in tourism and how today it has arrived at the Metaverse.

Helen Berg, CEO of the Smålands Turism, shares how they created this app and which were the main challenges during the development process.

Lucho explained their journey to become a smart destination with five pillars: Innovation, Technology, Sustainability, Governance and Accessibility.

In this session, Rajneesh and Ondrej provided us with insights on the technology, its prospects and its advantages.

Sven and Camillo joined us to discuss the various sparks of AR and XR for new approaches in Tourism and Travel.

Johannes and Nadia joined us for a panel discussion on gamification opportunities in destination strategy.

On day 3, Josefine and Tirsa discussed Design Thinking initiatives and projects for sustainability.

Adriana and Olivér joined us for a fireside chat sharing their perspectives on circular destination experiences and sustainability initiatives.

Tiago and Sveinn joined us to discuss their views on digitalisation and Artificial Intelligence frameworks, connecting and understanding travellers.

The panellists share their digitalisation journeys and provide a synopsis of their projects in different sectors.

Florian began by explaining that AI for computers is similar to a child learning a new language and speaking.